Our Expert Staff loves to answer questions, especially when it comes to vaporizers.
Some questions we hear all the time, so we've compiled a list and made them available to all. If you don't see your question here just send us a question through the Customer Service page and one of our expert staff members will be happy to answer all of your questions and concerns.
1. What is a Vaporizer?
A vaporizer is a device that heats up aromatherapy blends to a temperature at which they release their aromas into an aromatic vapor.
2. What are Vaporizers used for?
Vaporizers are used to heat up different types of aromatherapy blends and release vapor aromas. Throughout history and all around the world the essential oils of eucalyptus, rosemary, chamomile, jasmine, lemon balm, rose, sage and thyme have been used in perfumes and incense mixtures for their beneficial effects on the body and mind.
3. Do you include a power adapter for the vaporizers manufactured outside of Europe?
Yes! We will include a power adapter for all vaporizers requiring such that will work for all countries in Europe excluding United Kingdom and Schweiz.
4. Can I order individual replacement/custom parts?
Yes, of course. Keeping your vaporizer free from dirty or damaged parts is the best way to promote the longest lifetime of the unit. We offer a full inventory of replacement and upgrade parts for every product we carry.
5. What maintenance is typically required?
Staying on top of residue buildup is the most important day to day maintenance you can provide for your vaporizer. Every vaporizer needs care in a slightly different way but most vaporizers have removable screens that allow hassle-free replacement, and many of our vaporizers come with cleaning kits that will help preserve the aroma of your vapor. With a little bit of tender loving care, your vaporizer will stay clean and provide rich vapor for a long time.
6. Can my ingredients burn in my vaporizer?
Typically not. Some vaporizers have very wide temperature ranges, and at the highest temperature, some delicate aromatherapy ingredients can ignite. Some vaporizers, like the Volcano, are designed to be incapable of reaching temperatures above 230°C, thereby making it impossible to ignite most materials. Always use care to ensure the temperature your vaporizer is set to is not above the maximum vaporization temperature.
7. Which temperature should I select?
While the perfect temperature varies by vaporizer and by material type, you will know that the temperature setting is correct when a fine, translucent white mist is seen. Barely visible vapor often indicates that either the temperature is not high enough, or extraction is complete and it is time to refill the chamber. The best way to find your favorite temperature is to start low, and slowly work your way up until the desired aromas are released.
8. How long does shipping take?
Normal delivery time with UPS within EU is 1-4 business days, and outside EU is 4-6 business days.
We generally ship all orders within 24 hours of receiving them. If you are taking advantage of our free shipping offer you can expect your shipment in as little as 3 business days. Although payment processing can sometimes delay shipments, more than 80% of our orders are delivered within 5 days of purchase. Keep in mind that orders placed on the weekend will not necessarily ship until the next business day.
Read more about shipping at the Shipping page.
9. Where do you ship to?
We will ship our vaporizers anywhere inside Europe.