Should I be worried about any extra difficulties due to Brexit?
As our warehouse is located in Portsmouth and our orders are shipped locally everything is already taken care of. Your order will not cost anything extra than what you see in the checkout or be delayed because of Brexit.
When do you ship my order?
We ship all orders the same, or next business day, depending on if the order was placed before 2.00 PM.
How long is the delivery time?
We ship all our orders with DPD Next Day Delivery, so it should arrive at your address the following business day. You will always receive a tracking link where you can follow your order and get all the delivery details. Be aware that orders shipping to Scotland and Northern Ireland usually take one more business day to arrive.
How much is shipping?
Free shipping is set at a minimum order value of £45, meaning all orders with a vaporizer have free shipping. If your order value is below £45 there will be a shipping cost ranging from £4 to £10. Our shipping costs change frequently so go to our checkout and see what your shipping costs will be if your order is under £45.
What are my shipping options?
All our orders are shipped with DPD Next Day Delivery.
Where do you ship from?
Our warehouse is located in Portsmouth for quickest shipping throughout the United Kingdom.
Do you sell to people located outside the United Kingdom?
No. The products available in this shop are located in our Portsmouth warehouse and will only ship to customers inside the United Kingdom. If you want to place an order to another country in Europe go to MagicVaporizers.com.
Are the packages discreet?
Yes, we ship our packages in plain boxes without any references to MagicVaporizers on them, only using our trading name "Anything Worldwide".
When do I receive my tracking number?
Tracking emails are sent out the same day your package was shipped at around 6.00 PM.
What options can I pay with?
We offer two ways of payment; by credit card and by bank transfer.
Can I change my shipping address after placing an order?
Yes, but you need to contact us. The sooner you do it, the easier it will be.
What happens if I'm not home when DPD tries to deliver?
DPD then either schedules another delivery, or they bring the package to the nearest Pickup parcel shop and then you can either go there and pick it up or contact them for another delivery attempt.
DPD can also if leave the package in a safe and hidden place if requested by you.
What happens if I choose to not receive the package?
For packages that have not been accepted or picked up by the customer in time, we reserve the right to deduct £20 for our actual shipping costs (delivery and return) from the order total and refund the remaining amount to your account. If you would like to arrange for a new shipment you will have to place your order again.
Is my personal information safe?