We want you to enjoy using our vapes as much as we enjoy selling them. So, when you need our help you can count on us. When you purchase something from us you have warranty covered both directly by us but also from the manufacturer. Some manufacturers require the customer to register the device on their websites and open a warranty ticket form there. A representative from the company will then contact you with how to proceed.
Here's a summary of how the process works:
- Submit the warranty claim form with valid information.
- Receive an email with shipping instructions.
- Ship your vape through the courier of your choice.
- Receive a package with your replacement product.
- The complete process takes up to 7 business days (excluding shipping times).
To proceed with your warranty claim, please fill out and submit the form below. A representative from MagicVaporizers will contact you shortly with more information.